FAQ
How long does it take for my order to ship?
Most orders are typically ready to ship/pickup within 3-5 days of placing your order. This timeframe can vary if it is holiday season, bulk orders or special orders awaiting supplies. If you have questions or need your order by a specific date, feel free to reach out for an ETA.
How much is shipping and how long does it take?
Shipping cost depends on the items in your order as well as the location being shipped to. We ship via Canada Post and Fedex, with trackable service. The speed of your delivery will depend on which service you select at checkout. Upon checkout you will be sent a tracking number for you to conveniently track the status of your order.
Please note, Sweetly Serene Designs is not responsible for:
- Delays with postal service
- International duties & customs
- Items marked delivered but not received
How do I place a custom orders?
Great question! For all custom orders please send us a message with what you are looking for (size, colour, design, timeframe). We will then be able to confirm if this is something we can help you with. info@sweetlyserenedesigns.com
When will a product/size be back in stock?
If you see something out of stock, send us a message! We may have something similar available or a restock awaiting to be uploaded to the website.
Can I shop in person?
Unfortunately no. We do not currently have a storefront and operate only online. However, if you want to save on shipping and pickup local instead, select pickup at checkout!